The FASFC wants to be a credible and reliable public service and therefore has decided to set up a mediation service with a view to optimising its performances.

All complaints about the working of the FASFC submitted by businesses are handled by the mediation service that was set up in 2005. This way, businesses are assured that their complaints will be handled in a correct and objective way. The mediation service intervenes after all the existent procedures for solving problems have been exhausted. It also enables the FASFC to improve the follow-up of complaints and to
optimise its working in a permanent way.

The mediation service was set up only for the benefit of businesses that may undergo controls by the FASFC. It reports directly to the chief executive officer.

	There are several ways to contact the Ombudsman
	E-mail:servicemediation@afsca.be Tel.: +32 800 13 455 (Monday to Friday from 9.00 am to 12.00 and from 13.00 to 16.30 pm.) Fax: +32 2 211 82 40 AFSCA - Service médiation Centre administratif Botanique Food Safety Center, local 08/812 Boulevard du Jardin Botanique 55 B-1000 BRUSSELS Plan of access